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Q. Why should I choose Roadrunner?
A. Value: Consider the cost of a long taxi ride or airport parking. When you ride
with Roadrunner Shuttle and Bus service you are with a leader in quality,
reliable and affordable ground transportation service. Variety In Services: Whether
your need is for a shared van, Town Car, or a chartered minibus, Roadrunner can
Q. Why should I book a ride?
A. As a pioneer in the airport ground transportation industry, Roadrunner has mastered
the art of the shared ride. With an unparalleled on-time record, we proudly offer
door-to-door service from your home, office, school, and hotel or wherever you may
be. You will not find more than 3 stops on any of our trips, and our drivers know
the best routes in and around the city, so you won't waste time sitting in traffic.
Q. What is the main difference between Roadrunner's Door-to-Door airport shuttle vs. Private Exclusive Van or Sedan service?
A. The Roadrunner Door-to-Door airport shuttle is a shared ride service. A shared ride service is the most economical way to travel to and from the airport. Often half the cost of a taxi, and always a more professional experience. Private Exclusive Van service is a direct trip exclusively for your group to the airport with no other stops along the way.
Q. Who books Roadrunner Door-to-Door airport shuttle shared ride service?
A. Shared shuttle transportation is preferred by economical travelers, independent tourists who do not mind less privacy, but want door-to-door airport shuttle transportation from LAX, BUR, SBA and any other airports in our affiliate network around the world.
Q. How much longer does it take to and from the airport on a shared shuttle vs. a private exclusive van?
A. The difference is a maximum of 30 minutes, in average it prolongs the journey by 15 minutes. We optimize the airport shuttle routes with our state of the art computer aided dispatch and gps system.
Q. How much cheaper is Roadrunner Door-to-Door airport shuttle shared ride service?
A. It depends on the total number of passengers in your group, but the average difference is about half the cost of the private van or sedan service.
Q. How many people share the van on a Roadrunner Door-to-Door airport shuttle shared ride service?
A. There is maximum of 8 passengers in one Door-to-Door airport shuttle shared ride van. Most of our clients are business and leisure travelers. There are usually 2 - 3 stops. The van does not have to be full to depart to and from the airport.
Q. What is the difference between Door-to-Door vs scheduled service?
A. Roadrunner operates door-to-door on your schedule. You tell us the time of your flight and we schedule your pick-up time with other travelers in your area that have flight at or around the same time. You do not have to wait or worry if you miss the bus. You don't have to go anywhere except your front door to catch a ride to the airport.
Q. Is Roadrunner ground transportation service available in other locations besides Southern California?
A. Yes. Roadrunner has partnered with similar reputable and professional ground transportation services in every major city in the world. Roadrunner guarantee's you will receive the same quality service in other locations around the world that you have come to rely on Roadrunner for in Southern California.
Q. Why should I book a Town Car Service?
A. When you can't spare a minute out of your day, when you need privacy for phone
calls to cover last minute details, or if you simply want to relax and enjoy a cup
of coffee. Town car service is direct and the most comfortable ride on the road.
Q. How can I reserve a ride for my next trip?
A. Too much to do? Never enough hours in the day? Roadrunner offers the convenience
of a 24-hour reservation and dispatch center.
Q. Where do I catch my ride at the airport?
A. Shared Van: Depending on the airport, Pick up areas conveniently located at the
baggage claim. After you have arrived and you have claimed your baggage please call
800-247-7919 or 805-389-8196 from a pay phone, cell phone or use the courtesy phone in baggage
claim. Once you hear the Roadrunner auto attendant welcome you, press 2 for the
dispatch dept. and a representative will let you know where to be for pick-up.
Q. What are our hours of operation?
A. Our service is available 24 hours a day and 7 days a week.
Q. What is our service area?
A. Shared Van: We proudly offer service throughout Ventura and Santa Barbara Counties.
Private Van or Town Car: Offering services to and from all areas of Southern California.
Q. What if my flight arrives late?
A. We monitor incoming so whether you arrive early or late, we know the moment you're
on the ground. Your chauffeur and vehicle will be awaiting your arrival and will
be ready to go the minute you reach the Airport.
Q. What if I am traveling with a child?
A. We are a child friendly company. We understand it can be difficult traveling
with one or more children.
Q. When do I pay for my trip, and what forms of payment do you accept?
A. You may pay with cash or check to our driver. Most major credit cards are accepted
and can be taken at the time you book your reservation or on the vehicle. For corporate
account we offer the convenience of our Direct Bill Program.
Roadrunner is a clean, convenient and economical transportation service linking
Ventura and Santa Barbara Counties to any location in Southern California or Western
United States. SHARED RIDE VAN SERVICE: We are far and away the largest, have 24
hour dispatching seven days per week, a clean and safe fleet of late model vehicles
and a staff of safe, friendly and helpful drivers.
Q. What kind of vehicles do you use?
A. Our van service uses Ford and Dodge Sprinter vans. Our Executive Car Service
uses Executive L- Series Lincoln Town Cars. We exclusively use Krystal Bus
Q. Where are you located?
A. Allow our experienced chauffeurs to greet you at the airport, or any other location
in Southern CaliforniA.
Q. Will I have the vehicle to myself?
A. With the Exclusive Van and Executive Town Car Service you will have exclusive
use of the vehicle. With the Shared Ride Van Service, you may be sharing the vehicle
with others coming from or going to locations in a similar direction to yours to
share the cost.
Q. Do you accept credit cards?
A. Yes, we accept Master Card, Visa, American Express, Discover Card and Diner's
Club. We have a secure website so you can use your card with an on-line reservation.
You can also use your card on our vehicles.
Q. Can you pick me up at my home?
A. Yes. We can pick you up at home or any other location in Southern California
and take you to and from any airport.
Q. How much notice do you need for a reservation?
A. It's nice for us to have 24-hour advance reservations, especially for departures.
Last minute calls are going to happen and we deal with them as best we can.If the requested arrival time you select is later than our suggestion, we cannot be held responsible for missed flights. We usually
can pick you up with in 15-30 minutes anywhere in Ventura or Santa Barbara Counties.
Q. Do you do groups and charter work?
A. Yes, we handle groups ranging from 1 to 10,000 going to and from the airport
and other travel destinations. Please call our offices for more information.
Q. What is the Cancellation Policy?
A. The cancellation policy for Door-to-Door Rideshare services ,Town Cars/Express Service and Exclusive
Vans requires 8 hours advance notice. Bus, Minibuses and Charter Buses require
a 72 hours notice. Refunds will be issued only if cancellations are made 8 hours
in advance for Door-to-Door rideshare services, Town Cars/Express Service and Exclusive Vans and
72 hours for Bus, Minibuses and Charter Buses.
Q. How to cancel reservation online?
A. To cancel your reservation online Click Here
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