Roadrunner is a leader in quality, reliable and affordable ground transportation.
Roadrunner's local, trained drivers have a the knowledge to navigate
your trip with ease. With our safety management system, drive2zero, Roadrunner puts
your safety first.
How do I catch my Roadrunner from the airport?
It's easy. For the Airport Rideshare at LAX click here, for all other airports click here. For Premium Services pick up areas
are conveniently located at the baggage claim. Your driver will be holding a sign
with your last name on it.
How do I book a Roadrunner?
Book a Roadrunner using our online booking
tool, Roadrunner app
or call us at 800-247-7919.
Does Roadrunner come to my door?
Yes, tell us the time of your flight and we will schedule your pick-up. Our scheduling
technology ensures you make it to the airport two hours before your domestic flight
or three hours before for international flight.
What if my flight is delayed?
We monitor incoming flights, so whether you arrive early or late, we are aware of
the status of your flight. You can also use the app or call to notify Roadrunner
of your arrival.
Is the Airport Rideshare Service faster than the Premium Service?
The difference is a maximum of 30 minutes, on average it prolongs the journey by
15 minutes. We optimize the airport shuttle routes with our state-of-the-art, computer
aided dispatch and GPS tracking system.
Where does Roadrunner operate?
Our Airport Rideshare services are available at airports such as LAX, Burbank and
Santa Barbara. Our Premium and Charter services can be booked to and from all areas
of Southern California.
Is Roadrunner ground transportation service available in other locations besides
No, Roadrunner is only available in Southern California at this time.
Can children travel on Roadrunner?
We are a child friendly company. We support the strongest safety standard by requiring
all children under 8 years of age to be secured in a child restraint seat for transportation.
It is the responsibility of a child's parent or caregiver to provide the car seat
when transporting children.
What is the cancellation policy?
Exclusive rides require 8 hours' notice. Refunds will be issued only
if cancellations are made 4 hours in advance for rideshare services and 72 hours
for Minibuses. To cancel your reservation online,
What does Roadrunner's fleet comprise of?
Roadrunner operates a fleet of Large and Small Passenger Vans, Minibuses, Black
Car Sedans, and Black Car SUVs.
Does Roadrunner offer group and charter services?
Yes. For an approximate estimate based on the size of your group, please refer to
our booking page.
When do I pay for my trip, and what forms of payment do you accept?
We accept Master Card, Visa, American Express, Discover Card and Diner's Club. Your
payment can be taken at the time you book your reservation or on the vehicle. For
corporate accounts we offer the convenience of our Direct Bill Program.